FAQ

FAQ

Shopping FAQs

1. What should I do if I have trouble logging in?

Please follow these instructions: 

Check your login details. Your login username is the email address you used for registration.


If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.


Please make sure that your web browser accepts cookies.


Our website may be undergoing system maintenance. If so, please wait 30 minutes and try again.


If you are still unable to access your account, you can contact our Customer Service Department and indicate the problem. We will assign a new password for you and you can change it once you log in.


2. Can I get a discount if I make a larger order?

Yes, we would be happy to provide you with a quote. Please contact our Sales Department and provide the following information:


- The product(s) that you are interested in


- The exact order quantity for each product


- Your desired timeframe


- Any special packing instructions, e.g. bulk packing without product boxes


Our Sales Department will reply to you with a quotation. 


3. What should I do if I want to add or remove the items in the cart?

Please sign into your account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.


Payment FAQs


1. What is PayPal?


PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used when purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). We cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.


2. After making a payment, can I change my billing or shipping information?


Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service


Department as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.


3. How do I know if my payment has been received?


Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit our store and log into your customer account to check the order status at any time. If we has received payment, the order status will show "Processing".


4. Do you provide an invoice?

Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.


5. Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?

We accept credit card, PayPal, etc, as the payment methods.


1). Credit Card. 

including Visa, MasterCard, JCB, Discover and Diners.


2). PayPal. 

The most convenient payment method in the world.


3). Debit Card. 

including Visa, MasterCard, Visa Electron.


6.Why am I being asked to "Verify" my payment?


For your protection, your order is being processed by our payment verification team, this is a standard procedure to make sure all transactions made on our site are authorized and your future purchases will be processed in top priority.


Shipping FAQs


1. How do I change the shipping method?


Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.


2. How do I change my shipping address?

In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address.